Hotel Overnights Haşimoğlu

Unfortunately the hotel below than my expectations , I payed over 200 $ for one night, first of all I felt that they treat people based on race, I booked suit , they give me one in the 1st floor where they could give me a better one, I asked why 1st floor they said suits only in first floor !!! They lied to me. Second first night was horrible, after noon suddenly we notice a heavy smoke comes to our room with bad smell, we told them, they say sorry we will try to fix the problem and clean the room, so we hang out, after about 4 hours we came back , they still fixing problem , we waited for an hour in the lobby after that , they said your room is ready. So we went up, before sleeping about 11:45 thanks Allah, I noticed the smoke comes again through door!! I called them , they said all what we can do is give you a standard room for the night until we fix the problem!! I told them but I paid for a suit , they said we will compensate you!!! Second night we went back to our room No smoke but smell still existed, we asked for a cleaning. On check out they didn't compensate me , and nothing!!!!!! All what I can say is this place is overrated. not deserve what I pay for!!! I will never recommend it to any one, and I will rise my problem to booking until get my money back. فندق سئ جدا تعاملهم سئ لا انصح به ابدا لا يوجد تقدير للنزلاء ابدا للاسف لا يستحق تقييمه ابدا

One of the worst customer service i've seen in my life, they don't respect their customers. What happened to us is that we had a reservation for a standard room already paid for cash before checking in, and when we arrived to the hotel in the middle of the night, we figured that they moved us to another hotel without our permission because their rooms are full!!! And they kept telling us that they informed the office that did the reservation for us, but what actually happened is, when they saw us at the hotel, they've sent a letter to the office, thinking we are stupid and we won't check the timing👎🏻.

Ayder is the best place in Turkey for Winter and Summer Vacation! and this hotel is simply the best hotel in Ayder, I visited it on DEC 2020, the place is amazing and cozy, service was great! Fatih at the reception was very helpful! Chef Zeki offered the best food for breakfast and dinner. Mr. Hasim the owner was always around to make sure all visitors are having a good stay. the room is well organized and clean, Hot water is available all day, spa and hamam were closed coz of Corona! but they looked amazing, I cant wait to visit again in summer and have a great stay.